Refund policy

Refund & Return Policy

Last Updated: October 25, 2026

At Electronic Store, we are committed to providing a reliable and satisfying shopping experience. We understand that sometimes a product may not meet your expectations, which is why we offer a clear and straightforward return and refund process.

1. 30-Day Return Policy

Customers may request a return within 30 days of receiving their order.

To qualify for a standard return, items must meet the following conditions:

  • The product must be unused and in its original condition.

  • All original accessories and components must be included.

  • The product should be returned in its original packaging whenever reasonably possible.

  • Proof of purchase or an order number must be provided.

These conditions do not limit applicable consumer rights for defective or incorrectly described products.

2. Eligible Products

Our return policy generally covers:

  • Wireless headphones and earbuds

  • Phone cases and protective accessories

  • Chargers and charging cables

  • Power banks

  • Bluetooth speakers

  • Smartwatches

  • Computer accessories

  • Other eligible electronic products

Certain opened personal-use products may be subject to hygiene-related return restrictions where permitted by law.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please request assistance as soon as reasonably possible after delivery.

We may request your order number, a description of the issue, and photographs when available.

After reviewing the request, we will provide an appropriate resolution, which may include a replacement, return, or refund.

4. How to Request a Return

To initiate a return:

  1. Visit https://eletronicstore.online.

  2. Access the available customer support or order assistance options.

  3. Provide your order number and reason for the return.

  4. Follow the return instructions provided.

Please do not send products to our business address without prior return authorization.

The appropriate return shipping address will be provided during the return process.

5. Return Shipping Costs

For standard change-of-mind returns, customers are responsible for return shipping expenses unless otherwise stated.

For defective, damaged, or incorrect products, Electronic Store will cover reasonable return shipping costs where required by applicable law or our stated commitments.

6. Refund Processing

Once your return is received and inspected, we will notify you of the refund decision.

Approved refunds will be issued to the original payment method within 10 business days after approval.

Additional processing time may be required by your financial institution.

7. Order Cancellations

Orders may be canceled before shipment when cancellation is operationally possible.

If an order has already shipped, customers may request a return under this policy.

8. Non-Returnable Items

Certain products may not qualify for change-of-mind returns, including:

  • Gift cards

  • Personalized products

  • Certain opened hygiene-sensitive items

  • Products marked as final sale, where legally permitted

  • Items damaged through improper use

Mandatory consumer protection rights remain unaffected.

9. Exchanges

Exchanges may be offered depending on product availability.

If a replacement is unavailable, an eligible refund may be issued.

10. Contact and Business Information

Electronic Store

100 Sun Avenue
Albuquerque, New Mexico 87109
United States

Website: https://eletronicstore.online